We’re here to answer your questions
Feel free to drop us a message for more information or visit our terms and conditions.
How do I purchase from Designer Outlet?
Contact the seller and let them know you’re interested. Request more photos or videos if you wish.
Make a secure payment to purchase your item. Receive your new item in the post or in person.
What are your returns policy?
You will need to discuss this with the seller if they accept returns or not.
How can I contact the seller?
Complete the contact form that is under the product details. The email will be sent to the seller who can then contact you.
What will I do if I receive a defective item?
Contact the seller to follow up. Most people are genuine selling their items, if for some reason they are not we ask that you let us know so we can delete their listing immediately.
What will I do if I receive a defective item?
Contact the seller to follow up. Most people are genuine selling their items, if for some reason they are not we ask that you let us know so we can delete their listing immediately.
How do I know the item is genuine?
Ensure you ask for proof of purchase or any material to show the item is genuine before buying. If you are parting with a lot of money we suggest meeting the seller to complete transaction.
What price should I sell my item?
As we do not take commission, you should sell your item at a realistic value, everyone loves a bargain so if you are ready to part with your item sell it at a fair price.
Condition of Item - should I dry clean ?
YES please. All items should be clean; remember, if you were receiving this item, how would you like to receive it?
When will my listing appear on the website?
Within 24 hours after you submit it. You will be notified when it will be live.
Are my personal details secure?
We do not disclose your contact details. When a buyer wants to make an offer on your item they use a contact form and we send that as an email to you without disclosing your name or email address.
When you reply to the buyer then they can see your email address or phone number.