Browse our collection and open the item you are interested in. Complete the enquiry form beneath the product details to ask a question or make an offer.

If it is a Self-Service listing, your enquiry will be forwarded to the seller. If it is a Concierge listing, our concierge will respond and manage the transaction.

Once the price is agreed, you will receive instructions regarding payment and tracked delivery or collection.

Items sold by private sellers are not returnable simply because they do not fit or the buyer changes their mind. If an item is unsuitable, the buyer may relist it on Designer Outlet free of charge. This does not affect any rights that may apply where an item has been materially misrepresented.

Complete the enquiry form beneath the item’s product details.

For a Self-Service listing, your enquiry will be emailed to the seller, who can then respond to you directly.

For a Concierge listing, Designer Outlet will handle your enquiry and communicate with the seller on your behalf.

The seller’s personal information is not displayed publicly or automatically disclosed when you submit an initial enquiry.

Contact the seller to follow up.  Most people are genuine selling their items, if for some reason they are not we ask that you let us know so we can delete their listing immediately.

Designer Outlet has a strict policy against counterfeit goods. Every seller must guarantee that their item is genuine and legally owned.

We may request receipts, authenticity cards, serial numbers, date codes, certificates or additional photographs. However, an item is not professionally authenticated or guaranteed by Designer Outlet unless this is expressly stated in its listing.

If you require further information or proof of authenticity, submit an enquiry before purchasing.

Set a realistic price based on the item’s brand, age, condition, original retail price and current resale demand.

Self-Service sellers set and negotiate their own prices and keep 100% of the final selling price.

For Concierge listings, we can recommend a suitable price based on likely demand. The seller must approve any offer below the agreed price unless prior negotiating authority has been give

All items must be freshly cleaned and presented in sale-ready condition. Any marks, damage, alterations or signs of wear must be disclosed.

We aim to publish approved listings promptly once we have received all required information, photographs and payment. We will notify you when your listing is live.

We do not disclose your contact details. When a buyer wants to make an offer on your item they use a contact form and we send that as an email to you without disclosing your name or email address.

When you reply to the buyer then they can see your email address or phone number.

Concierge enquiries are handled by Designer Outlet.

Yes. You can make an offer using the enquiry form on the item’s page.

The seller may accept, reject or make a counteroffer. Submitting an offer does not reserve the item or guarantee that the seller will accept it.

For Concierge listings, our concierge can negotiate with the seller on your behalf.

For Self-Service purchases, the buyer and seller arrange payment directly using a mutually agreed method, such as bank transfer, Revolut or cash on collection.

For Concierge purchases, Designer Outlet will provide the buyer with payment instructions and manage or facilitate the payment.

Always confirm that you are communicating with the correct person before making a payment. Designer Outlet will never ask for your online banking password, card security information or account passwords by email, text message or social media.

No. Sellers normally retain their items while they are being advertised.

For a Self-Service listing, the buyer and seller arrange the transaction directly.

For a Concierge listing, the seller keeps the item until it sells. Once the sale and payment have been confirmed, Designer Outlet arranges to receive the item from the seller before organising tracked delivery or collection for the buyer.

The buyer is responsible for delivery costs unless otherwise stated.

A €12 tracked express delivery charge may apply where delivery is arranged through Designer Outlet. Any different delivery charge will be confirmed before payment.

For Self-Service sales, the buyer and seller agree their delivery or collection arrangements directly

Collection may be possible where agreed in advance.

For Self-Service sales, collection is arranged directly between the buyer and seller.

For Concierge sales, please discuss collection with our concierge before making payment.

Items are primarily sold on behalf of individual Private Sellers. Change-of-mind returns are not normally accepted for purchases from Private Sellers, including where an item does not fit, the colour is unsuitable or the buyer changes their mind.

Please check the description, condition, size and measurements carefully and ask any questions before purchasing.

Where the legal seller is acting as a business or Trader Seller, different statutory consumer rights may apply. Nothing in this policy affects any legal rights that cannot be excluded.

If a correctly described item is unsuitable, you may apply to relist the same item on Designer Outlet without paying another listing fee.

The item must remain in substantially the same condition and the relisting is subject to approval.

Free relisting is not a return or refund. You become the new seller and are responsible for the accuracy of the new listing.

Contact the seller and email info@designeroutlet.ie promptly. Include your order or listing details, a clear explanation of the problem and photographs showing the issue.

For Self-Service purchases, the buyer and seller are primarily responsible for resolving the matter directly.

For Concierge purchases, Designer Outlet may review the information and assist with communication between the buyer and seller.

Normal signs of wear already disclosed, minor differences caused by lighting or screen settings, and sizing or fit issues do not mean that an item was misrepresented.

Counterfeit, fake, replica and unauthorised imitation goods are prohibited.

Designer Outlet may suspend or remove a listing, request additional evidence, cancel a transaction or refer the matter to an authentication provider, payment provider, brand owner or appropriate authority where legally permitted or required.

Please report any authenticity concern to info@designeroutlet.ie.

All items are pre-loved unless clearly described otherwise, and their condition will vary.

Sellers must disclose known marks, damage, repairs, alterations and signs of wear. Please examine all photographs and read the description carefully before purchasing.

You may use the enquiry form to request further information, photographs, videos or measurements.

Your name, email address, telephone number and other personal information are not displayed publicly on an item listing.

When you submit an initial enquiry, it is forwarded to the appropriate seller or managed by our concierge.

For Self-Service enquiries, your contact information may become visible to the seller so they can respond and complete the transaction. Personal information must only be used for the relevant enquiry or sale.

You can choose between:

Sell It Yourself — Self-Service: You pay a once-off advertising fee, manage the transaction directly and keep 100% of the selling price.

Concierge Service: Our dedicated concierge prepares your listings, manages enquiries and negotiates on your behalf. A €50 sign-up fee and 30% sales commission apply.

How much does Self-Service cost?

Our Self-Service fees are:

• One item: €25
• Two items: €40
• Three items: €55

These are once-off advertising fees. Designer Outlet takes zero commission from Self-Service sales, so the seller keeps 100% of the agreed selling price.

How does Self-Service work?

Purchase the appropriate listing package and submit your photographs, description, price and item information.

We advertise the item and forward interested-buyer enquiries to you.

You then communicate with the buyer, negotiate the price, arrange payment and organise delivery or collection directly.

Designer Outlet provides the advertising and enquiry platform only and is not involved in the transaction between a Self-Service buyer and seller.

Our Concierge Service provides a more managed selling experience.

Your dedicated concierge will contact you after sign-up and guide you through the process. You can submit photographs and information by WhatsApp or email, and an in-person consultation may be arranged where appropriate.

We select suitable items, create the listings, write the descriptions, promote the items, manage buyer enquiries, communicate offers, negotiate with your approval and coordinate payment and delivery after an item sells.

How much does the Concierge Service cost?

Concierge costs:

• A once-off €50 sign-up fee
• 30% commission on the final selling price of each item sold

The 30% commission applies only when an item successfully sells.

You do.

The seller retains possession of all Concierge items while they are listed. Designer Outlet does not normally store or take custody of an item before it sells.

You must keep each item safe, available and in the same condition shown in its listing. Tell us immediately if an item is damaged, altered, sold or becomes unavailable.

What happens when someone makes an offer on my Concierge item?

Your concierge will contact you with the offer.

We may negotiate on your behalf, but we will not accept an offer below the agreed asking price without your approval unless you have previously authorised us to negotiate within an agreed price range.

What happens when my Concierge item sells?

Once the sale and buyer’s payment have been confirmed, we will contact you and arrange to receive the sold item.

The item must be provided promptly and in the same condition in which it was advertised.

We will then arrange tracked delivery or collection for the buyer.

How and when will I be paid for a Concierge sale?

Designer Outlet deducts its 30% commission from the final selling price.

The remaining 70% is paid to the seller once the buyer’s payment has cleared and any necessary transaction checks have been completed.

Stop communicating with the person and do not send money or release an item.

Forward the relevant details, screenshots or messages to info@designeroutlet.ie.

Designer Outlet will never ask for your banking password, complete card security details or account passwords by email, text message or social media.